Returned Goods Policy
Contact: Your Surgery Store Customer Service at +1 412-770-2023 Monday through Friday 9:00 A.M. to 5:00 P.M. (EST).
• All returns must be pre-approved and accompanied by a Return Merchandise Authorization (“RMA”).
• RMA numbers can be obtained by contacting the Customer Service Department or your account manager.
• The lot number must be provided for each item to obtain an RMA number.
• The RMA number must be noted on the outside of the return.
• If an item is defective or damaged upon arrival, unboxing, or use, the Buyer must contact a sales representative within 3 days to initiate the refund process.
• If your item malfunctions after the 3-day window but within 14 days of receiving the product, you may return the item for an exchange or a store credit.
• In the event of a facility ordering error, items can be returned in the condition they were shipped for a credit within 14 days of delivery and will be subject to the following criteria.
• Upon receipt and inspection of items, a credit will be issued less a 10% restocking fee.
• Only items and lot numbers listed on RMA will be eligible for credit.
• Freight charges are the responsibility of the Buyer.
• Products must be free from damage, customer labels and markings to be eligible for credit.
• All tamper-evident seals must be intact.
• All products with Tag/Alert temperature monitors must display “OK”.
• Item(s) purchased that are subject to an FDA or Manufacturer recall, whether voluntary or involuntary, will be replaced with a non-recalled item at no charge. If supply is unavailable, Seller will issue a credit upon the return of items. Freight charges are the responsibility of the Seller.
• Your Surgery Store reserves the right to determine whether an item will be accepted as having a functional defect, quality issue or as damaged goods. If, upon return, it is deemed that the unit was functioning properly then the return will be subject to a 20% restocking fee.
• Freight and shipping charges will not be credited.